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Category Archives: Novell Service Desk
AMIE import with Novell Service Desk – watch for database names
Whilst building the demo system for next weeks Pink Show in Las Vegas ( yes I know about leaving this late. As an excuse I have been busy with the final stages of ZENworks 11.3 release and planning for the … Continue reading
Novell Service Desk and Pink Verify
For some years an accreditation scheme for ITIL toolsets has been run by Pink Elephant and is commonly known as PinkVERIFYTM. PinkVERIFYTM has become an internationally recognized IT Service Management (ITSM) tool suite assessment service. It was created to help ITIL/ITSM … Continue reading
IMAP email; Why are incidents being created again?
You may have seen cases where incidents are being created again from emails sent to Novell Service Desk. This is typically seen when using IMAP as the connection protocol between Novell Service Desk and your email system. When the scheduled … Continue reading
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Tagged email, IMAP, Incidents, ITSM, Novell Service Desk
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Novell Service Desk Appliance migration and custom banners
A confession – I missed out the code that brings your custom banners across when you perform a side by side migration with the Novell Service Desk appliance. Whilst I sort this out, you can perform this step manually after … Continue reading
Emailing Notes to Existing Incidents
Summary In order for Novell Service Desk to accept notes that are emailed to the system and have those notes appended to the request referred to in the subject line, there are a number of requirements that need to be … Continue reading
Novell Service Desk: Using APIs
Before the Christmas / New Year holiday I started looking into Novell Service Desks APIs. This was for a plug-in which is being created for Brainshare 2013. You will be able to see it in action during the Novell keynote … Continue reading
Novell Service Desk: Using custom Item numbers
The CMDB in Novell Service Desk assigns an unique number to each entry at the time of creation. The main advantage of this is administrative; you don’t need to worry about it. However there are drawbacks. Consider ACME Corporate who … Continue reading
Novell Service Desk: Configuring email routing for multiple teams in an Exchange environment
Create a universal distribution group for each alias you wish to use, with the email address of the alias being assigned to it (ie. it’s name), as documented here: http://technet.microsoft.com/en-us/library/aa998301(EXCHG.80).aspx Under the properties of each distribution group, add … Continue reading
Novell Service Desk: Fixes and features in 7.0.1
Requests Escalating the process of a request now clears the custom field data. Transient e‐mails related to non‐existing SLA breaches due to status change lag are now cleaned. The Solution button for the service requests have been restored. The Link … Continue reading
Novell Service Desk: Issues importing new users via AD/LDAP authentication since version 7
The following documents what to do if users are getting issues importing new users via AD/LDAP authentication where the errors in the log make reference to primary key errors such as this example entry: Caused by: java.sql.SQLException: Violation of PRIMARY … Continue reading
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