Monthly Archives: November 2010

Novell Service Desk and Internationalization

Internationalization Internationalization is the process of designing an application so that it can be adapted to various languages and regions without engineering changes. Sometimes the term internationalization is abbreviated as i18n, because there are 18 letters between the first “i” … Continue reading

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Novell Service Desk for ITIL Service Management and ITIL v3 processes

ITIL v3 service management Novell Service Desk for ITIL Service Management provides service organizations all they need to adopt a lifecycle approach to service management, irrespective of their current level of service maturity, available resources and capability. Such capacity guarantees … Continue reading

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Novell Service Desk – How Incidents are Assigned to Technicians

      Incident assigment performs many tests to determine the most appropriate technician to handle an incident. The incident is first analyzed to identify the team assigned to the incidents item type, the type of problem to be solved, … Continue reading

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Managing Escalation Pathways with Novell Service Desk

Thanks to our OEM partner for this how to. Step 1: Creating a new Team Create a Team- (This is based on the assumption there are active technician and supervisor users already in the system) – Log in to Novell … Continue reading

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Netgear GS108 8 port switch — flashing lights

My home office network has a NetGear GS108 dumb switch which has been running my network at gigabit speeds perfectly fine for last 3 years until early last week when I noticed some really strange going ons.  Copying files between … Continue reading

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