Monthly Archives: December 2012

Novell Service Desk: Configuring email routing for multiple teams in an Exchange environment

Create a universal distribution group for each alias you wish to use, with the email address of the alias being assigned to it (ie. it’s name), as documented here:   http://technet.microsoft.com/en-us/library/aa998301(EXCHG.80).aspx   Under the properties of each distribution group, add … Continue reading

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Novell Service Desk: Fixes and features in 7.0.1

Requests Escalating the process of a request now clears the custom field data. Transient e‐mails related to non‐existing SLA breaches due to status change lag are now cleaned. The Solution button for the service requests have been restored. The Link … Continue reading

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Novell Service Desk: Issues importing new users via AD/LDAP authentication since version 7

The following documents what to do if users are getting issues importing new users via AD/LDAP authentication where the errors in the log make reference to primary key errors such as this example entry: Caused by: java.sql.SQLException: Violation of PRIMARY … Continue reading

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Novell Service Desk: Connecting to Exchange when IMAP or POP3 is not an option

This article documents a workaround for polling an Exchange server where only the MAPI protocol is enabled, leaving IMAP or POP3 disabled. Microsoft Exchange has the facility to enable IMAP and POP3 protocols for accessing mail. Either of these protocols … Continue reading

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Novell Service Desk: Emailing Notes to Existing Incidents

In order for Novell Service Desk  ( NSD ) to accept notes that are emailed to the system and have those notes appended to the request referred to in the subject line, there are a number of requirements that need … Continue reading

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