Tag Archives: email

IMAP email; Why are incidents being created again?

You may have seen cases where incidents are being created again from emails sent to Novell Service Desk.  This is typically seen when using IMAP as the connection protocol between Novell Service Desk and your email system. When the  scheduled … Continue reading

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Emailing Notes to Existing Incidents

Summary In order for Novell Service Desk to accept notes that are emailed to the system and have those notes appended to the request referred to in the subject line, there are a number of requirements that need to be … Continue reading

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