Tag Archives: ITIL

Novell Service Desk: Using APIs

Before the Christmas / New Year holiday I started looking into Novell Service Desks APIs.  This was for a plug-in which is being created for Brainshare 2013.  You will be able to see it in action during the Novell keynote … Continue reading

Posted in Novell Service Desk | Tagged , , , | 1 Comment

Novell Service Desk: Using custom Item numbers

The CMDB in Novell Service Desk assigns an unique number to each entry at the time of creation.  The main advantage of this is administrative;  you don’t need to worry about it.  However there are drawbacks. Consider ACME Corporate who … Continue reading

Posted in Novell Service Desk, Uncategorized | Tagged , , | 2 Comments

Novell Service Desk: Configuring email routing for multiple teams in an Exchange environment

Create a universal distribution group for each alias you wish to use, with the email address of the alias being assigned to it (ie. it’s name), as documented here:   http://technet.microsoft.com/en-us/library/aa998301(EXCHG.80).aspx   Under the properties of each distribution group, add … Continue reading

Posted in Novell Service Desk, Uncategorized | Tagged , , | Leave a comment

Novell Service Desk: Fixes and features in 7.0.1

Requests Escalating the process of a request now clears the custom field data. Transient e‐mails related to non‐existing SLA breaches due to status change lag are now cleaned. The Solution button for the service requests have been restored. The Link … Continue reading

Posted in Novell Service Desk, Uncategorized | Tagged , , | 4 Comments

Novell Service Desk v7 Beta

In the next few weeks we will be releasing Novell Service Desk v7 Beta for evaluation and testing by interested parties. If you want to be notified when it’s ready, please get in touch at jgiffard at novell dot com

Posted in Novell Service Desk | Tagged , , | Leave a comment

Two minute overview on Novell Service Desk Categories , Types and Item

Category -> Type  -> Item Novell Service Desk uses Category and then Type to define Items in its CMDB.    A Category is a high level description e.g Hardware, Server, Software etc..  This contains information about the fields that you want … Continue reading

Posted in Novell Service Desk | Tagged , , | Leave a comment

New language support for Novell Service Desk coming soon: Italian

Attached to this post is a file that enables Italian language support for Novell Service Desk. We will be officially releasing and supporting this with our 7.x product.  If you want to use it before that time with 6.5.X then … Continue reading

Posted in for Incident Management, for ITIL Service management, Novell Service Desk | Tagged , , , , | 1 Comment